Privacy policy

Clarity Care, Inc. ("Clarity AI," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit our website at clarityapp.ai (the "Site") or use our health intelligence platform and related services (collectively, the "Services").

By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree, please discontinue use of our Services.

1. Scope of this policy

2. Information we collect

Information you provide directly

• Account registration information (name, email address, company name, job title)
• Contact form submissions and demo requests
• Communications with our team (emails, support requests)
• Payment information (processed by third-party payment processors)
• Survey responses and feedback

Information collected automatically

• Device and browser information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, referring URLs, click patterns)
• Cookies and similar tracking technologies
• Approximate geographic location based on IP address

Information from third parties

• Business contact information from data providers
• Information from marketing partners and event organizers
• Publicly available professional information

3. How we use your information

We use the information we collect for the following purposes:

• Providing, maintaining, and improving our Services
• Processing transactions and managing your account
• Responding to inquiries, providing support, and communicating with you
• Sending marketing communications (with your consent where required)
• Analyzing usage patterns to improve user experience
• Detecting, preventing, and addressing security issues and fraud
• Complying with legal obligations and enforcing our agreements
• Protecting our rights, privacy, safety, and property

4. How we share your information

We may share your personal information with:

• Service providers: Third parties who perform services on our behalf, such as hosting, analytics, payment processing, and customer support.
• Business partners: Partners with whom we jointly offer products or services.
• Affiliates: Our parent company, subsidiaries, and affiliated entities.
• Legal and regulatory: When required by law, court order, or governmental authority, or to protect our rights and safety.
• Business transfers: In connection with a merger, acquisition, or sale of assets.

We do not sell your personal information to third parties.

5. Cookies and tracking technologies

We use cookies and similar technologies to enhance your experience, analyze usage, and deliver targeted content. You can control cookies through your browser settings. Note that disabling certain cookies may limit functionality of our Services.

We may use analytics services such as Google Analytics to help us understand how visitors use our Site. These services may collect information about your use of our Site and report website trends.

6. Your privacy rights and choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct inaccurate or incomplete information.
• Deletion: Request that we delete your personal information, subject to certain exceptions.
• Portability: Request a portable copy of your data in a structured format.
• Opt-out: Unsubscribe from marketing communications at any time.

To exercise these rights, please contact us at privacy@clarityapp.ai. We will respond to your request within the timeframe required by applicable law.

7. Security

We implement appropriate technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, or destruction. Our security program includes encryption, access controls, regular audits, and employee training.

Clarity AI maintains SOC 2 Type II attestation and is fully HIPAA compliant. However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

8. Data retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. When personal information is no longer needed, we securely delete or anonymize it.

9. International data transfers

Your information may be transferred to and processed in the United States or other countries where we or our service providers operate. These countries may have data protection laws that differ from your jurisdiction. We take appropriate safeguards to ensure your information remains protected in accordance with this Privacy Policy.

10. U.S. state privacy notices

If you are a resident of California, Colorado, Connecticut, Virginia, or another U.S. state with comprehensive privacy legislation, you may have additional rights under applicable state law, including:

• The right to know what personal information we collect
• The right to request deletion of your personal information
• The right to opt-out of the sale or sharing of personal information
• The right to non-discrimination for exercising your rights

As noted above, we do not sell personal information. To submit a request, please contact us at privacy@clarityapp.ai.

11. Children's privacy

Our Services are designed for business use and are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete such information promptly.

12. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post the updated policy on this page with a revised "Last updated" date. We encourage you to review this policy periodically. Your continued use of our Services after any changes constitutes acceptance of the updated policy.